In order to take care of important kimonos,
Kimono totone has built a quality control system and is improving the process every day
Communication with customers via the Internet increases the number of processes
rather than real stores, and strives to respond more carefully.
We want you to use it with more peace of mind!
In order to use Kimono Cleaning's mail order service with confidence,
kimono totonoe implements the following measures,
and promises to you as six promises.
Kimono totonoe has a Customer Relations Office to answer your questions and requests. Please feel free to contact me.
Telephone inquiry:+8 25-755-5554
(9:00-17:00 ※ Excluding Japanese time, weekends and holidays)
Email Inquiry: Inquiry Form
We are committed to the quality of kimono cleaning and aim to constantly improve and evolve. We actively take on difficult stains and dirt removal and always keep refining the technology.
Kimono totonoe aims to be No. 1 in Kimono Cleaning.
If you are not satisfied with the finish of the kimono cleaning, please contact us.
Within one week of delivery, we will refinish it free of charge.
We strictly check that there is no accident or loss during storage and respond.
Once your kimono arrives, we will take a picture of every point and send you a confirmation email with the picture attached.
Customers who have used Kimono totonoe are asked to answer the satisfaction survey. The opinions and requests received from customers are shared internally to improve services.
Should a problem occur, compensation will be made in accordance with the compensation standards established by the Cleaning Compensation Council.
About compensation standard
Speaking of kimono cleaning, 'totonoe'
As you can say that, we are constantly making improvements.
The quality of our work that we have done is
We are able to evaluate you as "Kimono totonoe quality" that you can be proud of.
kimono totonoe is a kimono specialist cleaning plant.Its technology has a reputation, and there are many requests from kimono shops throughout the country, and it cleans more than 60,000 kimonos annually.
In particular, we are good at stain removal and correction with high degree of difficulty, and re-coloring.
'Takumi's diagnosis' means that a craftsman (craft) carefully inspects every important piece of your kimono, and proposes the best service to the customer.
At kimono totonoe, we consider the first inspection to be the most important, and we pay close attention to inspection.In order to accurately determine the type and content of stains, or the condition of the fabric, and to perform optimal processing and washing, we believe that years of experience and knowledge by artisans are essential.
If the area is heavily soiled, wash with a special cleaning solution to remove oily stains and stains such as lipstick, foundation and sebum.After pre-washing, carefully wash the kimono with your own washing solvent and finish rinse.
The cleaning solution at our factory has deodorizing and disinfecting effects, and it is gentle on the skin and finished hygienically.
There are various types of stains, and the treatment methods and processes differ depending on the type.There are various correction processes, such as color replacement, line removal, thread re-fitting, re-finishing, and squeezing.
Water-soluble stains and sweat that can not be removed by washing alone, special stains, and various kinds of stains and stains such as discoloration over time, such as stain removal, re-fraying and special processing A craftsman with specialized skills will take care of it carefully.
Using a dedicated steam iron on the ironing board that sucks in extra steam, let the wrinkles of the kimono float on the iron and stretch it with minimal steam and finish plump.
The shape change is corrected as much as possible by a specialized craftsman. It brings out the resiliency of the fabric itself, and it also feels the texture.
At kimono totonoe, we are devising a packing method.
We made creative efforts so that the kimono finished in the best condition could be delivered to the customer's hand safely, and we arrived at the present packing method.
It will be sent in a special white shipping box with the kimono totonoe logo so that it will be delivered with minimal wrinkles and biases.
Shoot the arrived kimono. We will send it to you by email.
Strictly check the condition of the kimono with a professional eye.
We will pre-treat dirt on the collar, cuffs and hem.
Wash your hands with your own special solvent.
Gently dry naturally with a soft wind.
We finish plump with exclusive steam iron.
60,000 of a year Kimono cleaning results
Kimono totonoe is a kimono specialist cleaner, and many requests from kimono shops, it cleans more than 60,000 kimonos annually.
Superior technology and Premium finish
The technology is particularly well-received and good at difficult maintenance. From judgment and technology based on years of experience of the craftsman, we perform from prior hand washing to careful cleaning with original solvent, finish rinse.
Anxiety of mail order Cleared
Kimono totonoe is carrying out the "six promises" so that customers can clear up their mail-order concerns.
STEP.1
Press the button and enter your information on the application screen.
If you have any questions, please feel free to call us at +8 25-755-5554.
STEP.2
If you live outside Japan, please prepare a storage bag for packing.
Be sure to put it in vinyl so there is no problem if it gets wet.
Fill in the request form and put the kimono in the storage bag, paste the courier slip, and call the courier to ship.Request is here
Please send to totonoe in Japan or to NY totonoe store.Please pay the shipping fee.
STEP.3
We will take photos of all the kimonos delivered to us and send them by email. Simple inspection on that. In the case of the "takumi diagnosis course", the takumi examines every detail.
STEP.4
Once the cleaning is complete, the kimono will be packed in special packaging and sent. Once shipping is complete, we will contact you by email.
STEP.5
You will receive a kimono.
For overseas customers, shipping costs have already been received, so please receive them as they are.
Isn't your important kimono like this?
Before
After
Before
After
Before
After
Before
After
Before
After
Before
After
Correct the lack of color of the fine pattern with the brush carefully正
Correction of surface color defects with air spray
Customers who used kimono totonoe have received many voices of pleasure.
When I was searching on the Internet, there was a set discount in the campaign, and I was able to leave the furoses with peace of mind when I sent a message and received a polite reply.
I was worried about hand washing, but it was good that you could suggest the correct method in the inspection of the professional.
Gifu City, Gifu Prefecture Ms. 8493（20's, female）
It arrived without any wrinkles. I also got sweat stains. My daughter is also happy.
I do not know the charge well ... but I'm glad it is a little cheaper.
Ms. Fukasan, Mukaichi, Kyoto Prefecture (60s, female)
Cleaning of important kimono.
There were also unsettling things in the beginning because there were also cases where the first order on the net was a faceless transaction.
Mr. Harukawa of reception, Mr. Sato after that, the staff who had you work, I was relieved by the kind correspondence.
As we were able to respond sincerely to this request for the finish, I will try to ask in peace from now on.
Thank you for this time.
Ms. Gu (50's, female)
I was wondering what to wear at the adult ceremony and how to do the cleaning, so I was searching for it on the net and having it chosen.
I was worried about it because it was an internet, but I did not give it by e-mail.
It was safe to report rates properly.
When I looked at the contents after arriving, the report was included and it was easy to understand because it was written thinly.
As it was an important kimono that my aunt and mother wore and my grandparents bought, I'm very happy to clean it.
I would like to have my child wear it in a beautiful condition.
Thank you for your kind response.
Ms. Apon (20's / Woman)
I am very happy to have a very beautiful finish.
So far, people who bought it came to pick up at home, sent them to Kyoto for cleaning, and had them receive the finish again.
Where the shop was gone and I was wondering what to do, I thought to ask totonoe who can do it on the net.
Thank you for your kindness and I think it was really good.
Thank you very much.
(Woman)
This time, I found the campaign posting and decided to ask totonoe.
However, because it is an important kimono, I investigated in detail what kind of supplier it was, and asked on the convincing.
I am satisfied with the kindness and careful correspondence, such as detailed contact and e-mail after sending.
I'm really thankful to you.
Ms. Keisai (30s, female)
Kimono given by my aunt.
I had been wearing it eight years ago and I was stuck for a long time.
I am worried about stains and go to a nearby cleaning shop.
At that time, for the first time, I learned that Kimono has a specialized cleaning service.
Net HP was easy to understand, and I was relieved to the end by the exchange of e-mail afterwards.
I would like to use it again if there is an opportunity.
Ms. Mori Mom (30's, female)
Here is a list of frequently asked questions from customers.
If you have any other questions, please feel free to contact us anytime.
