Article 1

This compensation standard is a large amount when the cleaning company should be liable for legal damages based on the fact that he / she does not pay due care in performing duties of processing, receiving and delivering work of laundry left by customers. The purpose is to set reasonable standards for routine processing of claims and to solve problems fairly and efficiently, and to provide simple and quick remedies for consumers.


Article 2

Terms used in this standard of compensation shall be in accordance with the following definitions.

(1)A “cleaner” is to wash clothes or other textile or leather products intact using detergents or solvents, lend them to use the textiles, and collect them after their use. A person who makes it a business to repeat washing and lending again, and to receive and deliver washable things without washing.

(2)”Compensation amount” means compensation for damages directly received by the customer due to the loss and damage of the laundry.

(3)”Re-acquisition price of goods” means the amount necessary to purchase a new article of the same quality as the damaged article at the time of an accident.

(4)The “average age of use” refers to the average period from the time a general consumer purchases an item to the time when it ceases to wear it.

(5)The “compensation ratio” is a standard for adjusting the amount of compensation, taking into consideration the customer’s use period, frequency of use, storage condition, damage to the item, etc., of the laundry. The percentage expressed as a percentage of the replacement price of.

(Estimate of negligence)

Article 3

If an accident occurs with the item to be cleaned, the cleaning company will compensate the victim regardless of whether the cause is cleaning work or not.However, if the cleaning company proves that an accident has occurred solely due to the negligence of another person, the payment of the amount of compensation under this standard is exempted.

(Basic method for calculating compensation)

Article 4

The compensation amount is calculated by the following method.However, if a special contract is made for compensation between the customer and the cleaning company, the special contract will determine the amount of compensation.

Compensation amount = Re-acquisition price of goods × Compensation ratio to be determined in a separate table corresponding to the number of months elapsed from the time of purchase of goods

(Exception about calculation of the amount of compensation)

Article 5

The following calculation method is used when it is deemed that it is not appropriate to use the calculation method of compensation prescribed in the preceding article, such as when the item to be washed is lost.

(1) When the laundry is processed by dry cleaning: 40 times the cleaning fee (2) When the laundry is processed by laundry: 20 times the cleaning fee

(Compensation reduction)

Article 6

1.If the cleaning company proves that part of the cause of the accident is based on the negligence of another person, it will only be able to reimburse that person, and the victim will be compensated for the amount of compensation under this standard. I can not escape payment.However, it is true that the compensation for the person is due to the fact that the victim’s fault is one cause of the accident or the person who should be responsible for the cause of the accident goes bankrupt or the place of business is located abroad. When the cleaner proves that the above is impossible, part of the compensation can be cut.

2.When the cleaning company hands over the accident article to the victim at the same time as the payment of the compensation, the victim’s consent can be obtained and part of the compensation can be cut.。

3.If the customer does not receive the completed laundering work for more than 90 days from the day the cleaning company receives the laundering goods, and if the customer’s side is responsible for this, the cleaning business will be caused by a delay in receipt. The company will not be liable for any damages.

(Cancellation of standard compensation payment obligation)

Article 7

1.If the customer receives a laundering thing and confirms that the laundering thing is not an accident and issues a document that proves it without objection to the cleaning company, the cleaning trader is exempted from the payment of compensation according to this standard.

2.If six months have passed since the customer received the cleaning material, the cleaning company will not be liable for the compensation under this standard.

3.If one year has passed since the day the cleaning company received the items to be cleaned, the cleaning company will be exempted from paying the amount of compensation under this standard. However, in this case, the next number of days is added.

(1)If the work is completed beyond the time necessary to clean the item, the number of days exceeded.

(2)If you have a storage service by special treatment, the number of days of storage.

(3)If work is completed beyond the period necessary for cleaning the items to be washed, and if storage service is continued by special handling, the number of days that the excess days and storage days are added.


Article 8

1.When a large-scale natural disaster such as an earthquake, heavy rain, or typhoon causes loss or damage of stored items, and it becomes impossible to return the items to be cleaned to the user, the cleaning company will Evacuate compensation.

2.We can not respond to subjective value such as intangible damages (relics and ugly things) and mental rewards.

(Cleaning accident compensation examination committee)

Article 9

When a dispute arises between the customer and the cleaning company regarding the application of the compensation standard, the Cleaning Accident Liability Review Board will make a decision based on the proposal from one of the parties. The composition of the committee shall be determined separately.

Remarks Classification of A grade, B grade and C grade in compensation ratio is based on the use situation of the article and applies as follows.

Class A: those in excellent condition compared to the elapsed time from the time of purchase

B grade: It is recognized that it is used as common sense according to the elapsed time from the time of purchase

Class C: Compared with the time elapsed from the time of purchase, it is inferior to Class B

(Example) ・ In the case of a shirt, it is evaluated in the wearing condition of the collar, sleeves, etc. ・ If there is a mark of repair, or if there is permanent discoloration, etc., make it C grade.