Distributor
Limited company Choujiya WEB site
Chief Operating Officer
Tatematsu Jiro
location
Postal code 231-0842
3-120 Ueno-cho, Naka-ku, Yokohama-shi, Kanagawa Prefecture, Japan
phone number
+8 25-755-5554
mail address
support@kimono-totonoe.jp
shop name
kimono totonoe
Expiration date of application
In principle, it will be 10 days after order confirmation (automatic transmission e-mail transmission for order confirmation).
Defective product
With regard to the cancellation after the kimono cleaning has started, we are very sorry but we can not accept it.
The shipping cost incurred by the return will be borne by the customer. please note that.
Also, if you have any complaints about the finish, we will clean it again.
Delivery time
For the days of delivery and delivery of your kimono, cleaning is complete
It depends on the product course you choose.

Starting from the day when the kimono arrived to us, we will ship the selected product course within the following days.
・ Washing course … The kimono will be shipped to us within 3 weeks after arrival.
・ War wash + Takumi diagnostic course … The kimono will be shipped to us within 4 weeks after arrival.
(Due to the status of the stain, the work period may change significantly, so delivery may take four weeks or more))

About return / cancellation
With regard to the cancellation after the kimono cleaning has started, we are very sorry but we can not accept it.
The shipping cost incurred by the return will be borne by the customer. please note that.
Payment method

Credit card payment

VISA

MASTER

DINERS

JCB

AMEX

Convenience store settlement
※ Overseas customers are not available

セブン-イレブン

ローソン

ファミリーマート

セイコーマート

“Card payment” and “Convenience store payment” use the payment agent system of Epsilon Co., Ltd., a credit card payment agent
After ordering, we will move to the epsilon payment screen, so please complete the payment.
In order to make a secure payment, when customer’s information is sent via Epsilon site, it is encrypted communication by SSL (128bit) and credit card information is not held by this site, the company strictly I manage to.

Postpaid settlement ※ Overseas customers are not available

Cash on delivery of “Yamato Transport” “Sagawa Express”

When you receive the cleaned kimono, please pay the delivery fee to the courier company.

Payment deadline
Credit card payment will be settled after shipping products. Please pay “Convenience store payment” and “Postpaid payment” by the payment deadline specified by the credit card payment company (Epsilon Corporation).
Return due date
If you feel dissatisfied with the quality of your kimono cleaning, we will clean it again. If you have problems, please contact us within 2 weeks after arrival.
Return shipping fee
If there is a problem, we will respond by our cash on delivery.
Sales volume
There is no specification.